FAQ - Frequently Asked Questions


Q: Which payment method can I use to make the payment?

You can use PayPal to pay. PayPal can accept credit cards such as Visa, Master Card, American Express and Dinner Club or make the payment with your PayPal account.

Q: How is the ordering process for downloadable products, and delivery of products? 

      1. The customer adds a downloadable product to their cart.
      2. The customer checks out and pays.
      3. Once the payment complete,  the customer can:
        • See download links on the order received page
        • See download links in their email notification
        • See download links on their ‘My Account’ page if logged in
      4. Customers can then download files, all our files are PowerPoint files with pptx extension.
      5. All our PowerPoint maps are intangible goods that are delivered electronically. When you download a PowerPoint map product from our store, the pptx. file is first downloaded to your computer, and then opened with MS Office PowerPoint application for the pptx. file.

Q: Why PayPal users in China can not pay successfully?

Because Chinese foreign exchange regulation, two Chinese PayPal accounts can not make USD transaction. So if you are willing to pay through Alipay for RMB, please contact us by email: editablemaps@outlook.com

Q:What major credit cards does PayPal accept?

PayPal accepts major credit cards like Visa, MasterCard, Discover and American Express etc.

Q:I can’t seem to find my download. Where is it?

If you make the payment successfully, you can find the download link in three ways, each will work

      • See download links on the order received page
      • See download links in your email notification
      • See download links on your ‘My Account’ page if logged in

Q:I can’t open my download file (.zip) for mapset products?

you can email us: editablemaps@outlook.com to request for the PowerPoint file you just ordered, we will send the file to your mailbox directly within one day.

Q:Are the maps royalty-free?

All maps sold on EditableMaps.com are royalty free.

Order Information

Q:What is my order status?

You can log in www.editablemaps.com and check the status of your order. For status “Not finished”, You have selected the maps without payment. For status “Processed”, You have make the payment and receive the download key for the maps ordered.

Q:What payment methods can I use?

PayPal accepts Visa®, MasterCard®, American Express®, Discover® etc.

It is PayPal www.PayPal.com who hosts the payment page and collects, stores and encrypts credit card information to keep the transaction compliant with Payment Card Industry Data Security Standards.

PayPal makes every effort to ensure on-line shopping is safe for our customers. PayPal encrypts with 128-bit SSL encryption and leverage McAfee and Thawte for security.

Q:Can I order without a credit card?

Yes. In addition to credit cards we accept PayPal for all orders. If you choose to pay by PayPal, you will receive instructions on how to complete your payment once you submit your order.

Q:Should I use spaces or dashes when I enter my credit card number?

No. Enter your credit card number without any spaces or special characters. It should be entered as a continuous string of numbers.

Q:Does my billing address have to match the address on file with my credit card?

Yes. For credit card verification you must enter your billing address exactly as it appears on your credit card statement.

Q:Why is my credit card being rejected?

There are many possible reasons for a credit card not being accepted:

      • The card has expired.
      • You have reached or exceeded your credit limit.
      • You have exceeded your daily charge limit.
      • A computer at either end of the transaction is having technical problems.

If you have problems submitting your credit card payment you can contact PayPal Customer Service for help.

When you contact PayPal Customer Service you may be asked for any error message numbers you received, as well as the Order id seen in the shopping cart.

Q:When will my credit card be charged?

For purchases of downloaded maps, your credit card will be charged the day after your order is placed.

Q:How will the charge show up on my credit card?

The charge for your order will appear on your credit card as: “Editablemaps

Q:Do I have to pay sales tax?

Sales tax is already included in the prices of our products. 

Q:How do I get a copy of my invoice?

You can print a copy of your invoice from the Order #number notification letter received.

Q:I did not receive a Download Key e-mail for the ordered maps.

Check our list below if you do not already know how to remedy the issue with spam, bulk, or junk mail folders.

Checking for Lost Mail

AOL Users:

Please check your “Spam” folder. If you find our email there, select the confirmation message and click “This is Not Spam.” This will help future messages to get through. To avoid accidentally filtering our future messages:

      1. Click Mail in the toolbar at the top of your AOL window
      2. Select Block Unwanted Mail
      3. Click Custom Sender List
      4. Select Allow only the senders and domains listed below
      5. Enter this domain @editablemaps.com
      6. Click Save

Hotmail Users:

Please check your “Junk email” folder. If you find our email there, select the confirmation message and click “Not Junk.” This will help future messages to get through. To avoid accidentally filtering our future messages:

      1. Click Mail, then Options (next to the Help link)
      2. Click Junk email Protection
      3. Click Safe List
      4. Enter this domain: @editablemaps.com
      5. Click Add

Yahoo Users:

Please check your “Bulk Mail” folder. If you find our email there, select the confirmation message and click “Not Spam.” This will help future messages to get through.

Gmail Users:

Please check your “Spam” folder. If you find our email there, select the confirmation message and click “Not Spam.” This will help future messages to get through.

Outlook 2003 Users:

      1. Select Actions from the top menu bar, then select Junk email followed by Junk email Options.
      2. Select Safe Senders, then Add.
      3. Type @editablemaps.com and click OK.
      4. Type and click OK.
      5. Click OK.


How to Use Maps

Group, ungroup, or regroup maps

To work with maps, you use commands on the Drawing toolbar. The Drawing toolbar appears in the lower left corner of MS PowerPoint. If you don’t see the Drawing toolbar, on the View menu, point to Toolbars and then click Drawing.

Group maps

Select the individual maps you want to group.

On the Drawing toolbar (toolbar: A bar with buttons and options that you use to carry out commands. To display a toolbar, press ALT and then SHIFT+F10.), click Draw, and then click Group.

Ungroup maps

Select the group you want to ungroup.

On the Drawing toolbar, click Draw, and then click Ungroup.

Regroup maps

Select any one of the maps that was previously grouped.

On the Drawing toolbar click Draw, and then click Regroup.

Q:Why you need to group maps?

You combine the PowerPoint maps so you can work with them as though they were a single object. You can flip, rotate, and resize or scale all maps in a group as a single unit.

You can also change the attributes (attribute: An object or text feature, such as line fill or text color, that you can manipulate by using drawing tools and menu commands.) of all maps in a group at one time — for example, you might change the fill color or add a shadow to all maps in the group. Or, you can select an individual map within a group map and apply an attribute, without ungrouping.

You can also create groups within groups to help you build complex drawings.

You can ungroup a group of objects at any time and then regroup them later.

Q:How do I apply a map to my existing presentation?

Our PPT maps are normal PowerPoint presentations with the map on a slide. Once the map has been downloaded and extracted from the Zip file to your hard drive, it is opened just like any normal PowerPoint file, by double-clicking or using the File > Open command. Map features are ready to edit and customize. Use the mouse pointer to click and select map features, or hold down the Shift to select multiple features at once.


Q:Are your maps compatible with my PowerPoint version?

Our maps work with PowerPoint 2003 (2007, 2010 and later).

Q:Is my computer and software compatible with your maps?

Our maps are compatible with Windows 95/98/2000/NT/XP/Vista/7/10 and Mac. Operating systems and PowerPoint Versions: 97, 2000, 2002, 2003 2007, 2010 and later. The maps are also compatible with OpenOffice software and Keynote software.

Q:What File Format is the download?

The download is a PowerPoint file, with pptx as extension name.

Q:What are the Terms of Use under our License?

Your download includes a Single User License. For Special Rates on Multi-user licensing (such as educational or corporate use) please contact us editablemaps@outlook.com. You are not allow to resell purchased maps in any form.